12 lines
657 B
Markdown
12 lines
657 B
Markdown
---
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title: NextCloud Support Policy
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---
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Our support is only covering pre-included Nextcloud apps. We cannot guarantee user-added apps will work or survive updates
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We can also only support one "layout" or config.php setup (so no multisite) config.php should be considered non-user alterable. Users should write custom config files to append/override config.php instead.
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Custom user config files are, however, not covered by our support either.
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Users are expected to know how to troubleshoot database issues with Nextcloud.
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If you need support for Nextcloud itself, please consider a support contract from Nextcloud or a hosted Nextcloud instance instead.
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