66 lines
4.9 KiB
Markdown
66 lines
4.9 KiB
Markdown
---
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title: Support Policy
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sidebar_position: 3
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---
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## TrueCharts on TrueNAS SCALE
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TrueCharts aims to always support the latest version of TrueNAS SCALE.
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However, sometimes new versions of either TrueNAS or TrueCharts introduces breaking changes.
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This document highlights which versions of TrueCharts (or rather branches), support which versions of TrueNAS SCALE.
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We also document which versions of TrueNAS will receive TrueCharts updates and for which versions we are accepting bug reports.
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### Supported Versions of TrueNAS SCALE
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| TrueNAS version | Branch | Supported with updates | Accepting Support tickets | Accepting Bug Reports | Notes |
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| ------------------ | -------- | ---------------------- | ------------------------- | --------------------- | ---------------------------------------------------------------------------------------------- |
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| 22.12.4.2 or prior | `master` | :x: | :x: | :x: | Update to 23.10.X Supported Version [TrueNAS SCALE](https://www.truenas.com/docs/scale/23.10/) |
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| 23.10.0.1 | `master` | :white_check_mark: | :x: | :x: | Update to 23.10.1 [TrueNAS SCALE](https://www.truenas.com/docs/scale/23.10/) |
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| 23.10.1 | `master` | :white_check_mark: | :white_check_mark: | :white_check_mark: | Stable Release as of 2023-12-19 |
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| Nightly | `master` | :white_check_mark: | :x: | :white_check_mark: | Please only submit bug reports during code-freeze |
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## TrueCharts on Talos-OS
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Support for Talos-OS with either Rancher or FluxCD are in early alpha.
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### Supported Versions of Talos-OS
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| Talos-OS version | Branch | Supported with updates | Accepting Support tickets | Accepting Bug Reports | Notes |
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| ---------------- | -------- | ---------------------- | ------------------------- | --------------------- | ----- |
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| 1.5 | `master` | :white_check_mark: | :x: | :x: | |
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| 1.6 | `master` | :white_check_mark: | :x: | :x: | |
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### Supported Versions of FluxCD
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| FluxCD version | Branch | Supported with updates | Accepting Support tickets | Accepting Bug Reports | Notes |
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| -------------- | -------- | ---------------------- | ------------------------- | --------------------- | ----- |
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| 1.2.1 or prior | `master` | :white_check_mark: | :x: | :x: | |
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### Rancher Versions of Rancher
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| TrueNAS version | Branch | Supported with updates | Accepting Support tickets | Accepting Bug Reports | Notes |
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| --------------- | -------- | ---------------------- | ------------------------- | --------------------- | ----- |
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| v2.7.9 or prior | `master` | :white_check_mark: | :x: | :x: | |
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:::warning Support Guidelines
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Our [Discord](https://discord.gg/tVsPTHWTtr) support (the ticketing system inside #support) is primarily limited to what is covered by our written guides. This includes installing, linking and editing apps. This doesn't mean the actual setup of the application. All #support tickets covered by the staff are done so in a **best effort** policy.
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:::
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## Stable Train Charts
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We provide direct support for getting `stable` train charts working on our [discord](https://discord.gg/tVsPTHWTtr) inside the **#support** channel.
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That includes installation and guidance on getting it working with defaults or basic settings (not advanced customizations or remote smb shares, etc).
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Bug reports aren't accepted on [discord](https://discord.gg/tVsPTHWTtr) so if you spot a bug (Charts in the stable train should work with mostly defaults configuration)
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please report them to our [github](https://github.com/truecharts/charts/issues/new/choose). Bug reports that state something doesn't work without supporting items may be closed.
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## Incubator Train Charts
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Our support policy for `incubator` train charts is different for those on the `stable` train. Those charts are work in progress,
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may break at anytime and we're still going through many of the charts from unRAID. We won't accept support tickets for `incubator` train
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charts on our [discord](https://discord.gg/tVsPTHWTtr). However, we have an **#incubator-chat** channel for these apps to help get them running and/or receive feedback.
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With enough positive feedback a chart can be promoted to `stable` train. Feedback about bugs is also accepted there which can be used to fix them.
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Assume anything in the `incubator` train is in beta and you're testing it. As well, anything installed in `incubator` will have to be REINSTALLED once it moves to the `stable` train.
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